Refund policy

Return & Refund Policy

Last Updated: [12/5/2025]

Thank you for shopping with us! We want you to love your purchase, and we’re here to help if something isn’t right.

1. Eligibility for Returns

We accept returns on most items within 30 days of the delivery date.

To be eligible, items must be In the exact condition you received it in.

Non-returnable items include:

  • Final sale items
  • Underwear, lingerie, swimwear
  • Accessories (e.g., hats, jewelry)
  • Gift cards

2. Return Process

  1. Contact us at RekklessIntent@gmail.com or DM us on our Instagram with your order number/ name and reason for return.
  2. We’ll issue a Return Authorization and provide instructions.
  3. Ship the item back using your preferred carrier.
  4. Once received and inspected, we’ll notify you of the approval or denial of your return and issue your refund.

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged item, etc.).

3. Refunds

  • Approved refunds will be processed to your original payment method within 3–7 business days.
  • Shipping fees paid at checkout are non-refundable.
  • If your bank or card issuer takes longer to post the refund, we’re unable to speed up that timeline.

4. Exchanges

We offer exchanges for:

  • Since most of our items are 1 of 1 custom or vintage pieces we can't offer different sizes but can do exchanges for a different product of the same price if anything else we have catches your eye.

If you want an exchange, contact us at RekklessIntent@gmail.com or DM us on our instagram, and we’ll hold the new item for you while your original item is returned.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos. We’ll replace it at no additional cost.

6. Lost or Stolen Packages

We are not responsible for packages marked as delivered but not received. Please contact the carrier directly or email us for assistance.

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or bank.
  3. If you still need help, reach us at RekklessIntent@gmail.com